Refund policy

We want you to be satisfied with your purchase.

Due to the nature of our products, all sales are final. However, if your item arrives damaged or defective, please contact us within 7 days of delivery.

We will gladly offer a replacement or refund in cases of:

• Damaged product upon arrival
• Incorrect item received

To request support, email us at: pureflow.hs@gmail.com

Please include:

• Order number
• Photos of the issue

We aim to respond within 1-2 Business Days.